Email 询问 进度 英文

在不同情况下，催客户进度有一些英文邮件的行话。

如果是没有收到客户的回复

礼貌询问肯定不会出错：Last week I sent through the XXX. I hadn’t heard back from you since and so I just wanted to check in if you have any questions?

但如果老是不回复，那就直接激进一点：

Just check in, have you received the XXX that I sent through last week? Feel free to let me know if you have any questions?

问客户追资料

一个矜持有礼貌的询问如下：

In order to get your project started, I need the following documents/information from you. Can you please send them to me at your earliest convenience?

先表态自己对开始新项目很开心，潜台词是希望你也一样，既然项目已经开始，所以就资料就快点到位吧：

I’m keen to get started on your project. I want to make sure that the project can be delivered in time for your deadline, but at the moment, we’re stalled. Can you please send me the requested documents as soon as possible?

官方版本可能会比较生硬:

please provide XXX by XXX （ASAP)

可以提示一下，我已经发过邮件给你了，快去看看/做准备，但同时也贴心地表示，有问题我会帮你一起解决哒:

Just wondering if you have a chance to read my email below. Just a gentle reminder that if you could provide XXX by XXX, otherwise, your project will be delay. But no worries, I will rebook our team’s slot for you if needed.

当客户逾期未付款（客户经理追钱用的）：

话多也很官方哈：

This is a gentle reminder that your invoice is overdue for xx days. I’d appreciate if you could look over the invoice and make the payment at your earliest convenience. I have attached the invoice here again for your record. Please let me know if you have any questions.

如果是说了几次还没回复，耐心即将耗尽：

I’m just following-up on unpaid invoices and noticed that you have yet to make payment on your invoice. Given that invoice is now xx days overdue, you’ll need to make payment within the next X days if you wish to avoid the overdue payment fee. Please reach out if you have any questions on this payment. Otherwise, please organize for settlement of this invoice immediately.

像一个无情的AI机器人:

your invoice is overdue by XXX, please help to proceed.

一个有人情味且话多的客户经理哈哈哈哈:

Heard from our accouting team that your invoice is overdue for XXX, would you please kindly help to check what’s the payment status? Let me know if you need something else.

给客户台阶下，他可能已看了或者就是真的在拖，但你就当他是无意的。这种说法不会显得太凶，毕竟照顾了对方的面子，会有人很nice的感觉（即使你是装的，但who care）：

I understand that you have been busy so I’m not sure if you have seen the invoice that is sent out recently. I have attached the invoice in this email for your reference. Please let me know if you have any questions or require further clarification.

下面这种就是属于“我是站在你这边的”版本，潜台词 我只是传声筒，因为你和客户（真正要付钱的人）关系很好所以托你跟对方说一声。同时如果真的有什么问题，我也可以为对方提供：

“I'm just a messenger”, I was advised by the finance team with regards to an overdue invoice. Please kindly advise the payment status for this and let me know if there’s anything I can assist you with. （这个牵扯到第三人，比较适用于项目人多，关系复杂的情况）

新项目启动时

比较传统的说法是：Kickoff meeting of XXX

轻松一点的说法是: Hi, XX. Let’s get your XXX project started!

关于自动回复:

官方说法: I’m out of office from XXX to XXX, if not urgent, I will reply your email when I’m back on XXX

如果你正在休假，或是和客户比较熟，也可以这么说：

Im on XXX holiday. I will be back on XXX

If you have anything urgent, please reach me via my phone: XXX or WeChat me. (my wechat ID: XXX)

Thanks a lot!

XXX

最后再给一个比较通用的对话，适用于让对方尽快做选择的各种场景，最后一句会让对方感觉自己很重要：

Please kindly advise how you would like to proceed at your earliest convenience. Your feedback is Important to us.

哪些神句拯救了你的英文邮件？

 1 连接词的使用

 快抛弃BTW吧，在一个邮件里说起另外一件事情，你可以用in addition to/additionally/furthermore。

 2 多使用被动语态

邮件或者正式的文件里，被动语态会显得更专业。比如需要某样东西，把I need xxx改成xxx is required.是不是看上去专业多了？还有一个例子可以省掉主语，把句子结构改成It is+动词，比如It is proposed that/It is confirmed that...

3 多注意native speaker的用词

注意用他们常用的同义词替换你常用的。比如because of 可以用due to替代;比如请别人核实问题的时候不要只会用check, clarify/verify/cross verify都非常好用;比如表示在某件事之前除了before你还可以用prior to;表示在某件事之后除了用after还可以用upon(当然用法有一些区别，举例：Let's talk about this after you come back改成Let's talk about this upon your return)类似的同义词，如果用的时候不确定用法是否有区别，随时查字典即可。

4 两个投诉句式

There were some small issues which we probably need your attention to look upon.

Due to the discrepancies in xxx issue we need your attention to resolve the problem. 

学会写好一篇邮件是一门学问，也是必须的技巧。当你需要与教授及时沟通时，邮件扮演着重要的角色。之前，有很多小伙伴反映有时写邮件要花好几个小时酝酿，生怕用错词语，写错句子，造成笑话不说，还影响与教授的正常交流。所以，如果小伙伴们对于自己如何发邮件给教授与其顺畅地沟通交流有任何问题，请随时咨询小易，小易专门为小伙伴量身定制了一款“教授邮件助手”的服务，可以让小伙伴在与教授邮件交流时无任何后顾之忧。

平凡与优秀之间，只差一个易课
你和学霸之间，只差一个我们